ITSM Assessment Services

This part of our service portfolio delivers an independent and objective view of your organisation’s effectiveness, leading to a road map for improvement. Our ITSM assessment services use a structured approach to gather and analyse relevant information and then to produce the output in a format that meets your business needs. Each assessment also draws upon Fox IT’s many years of proven implementation and improvement experience, combined with industry best practice guidelines and frameworks, such as: ITIL®, ISO/IEC 20000, MOF, COBIT®, CMM, etc.

This scalable consultancy is focused on assessing an organisation’s usage of ITSM/ITIL processes and procedures, in relation to Business and IT objectives, and producing recommendations for the improvement of those processes and procedures and the IT operation as a whole. The experienced consultants involved will also assist the organisation in the prioritisation and planning of the identified recommendations and ‘Quick Wins’.

The exercise:

  • provides a fast, external and objective assessment of your current service management capability using Fox IT’s highly experienced consultants
  • delivers clear and practical recommendations for successful ITSM implementation and improvement, based on pragmatic understanding of your organisation
  • provides management and sponsors with the knowledge to make informed decisions on the most appropriate implementation or improvement path
  • provides ‘quick wins’ to help you build momentum and generate buy-in

Following analysis against industry ‘best practice’ or the applicable standard, the business vision and our own proven practical experience, maturity scores are calculated, a gap analysis performed and prioritised recommendations are documented and presented.

Fox IT has developed an innovative range of ITIL and ISO/IEC 20000 assessment services known as FoxMAPS™, now incorporated into FoxPRISM, enabling a self-service approach to ongoing audits. By including a Fox IT consultant, a combination of stakeholder strategic review, on-site facilitated interviews and workshops, observation of process activities in operation as well as documentation review, an audit not only provides a baseline from which to measure future progress, but clearly identifies the issues that need to be addressed and provides individual recommendations for their remediation. Find out more about FoxPRISM™ →

Service Desk Assessment

Using the same principles as other assessments and the comprehensive experience of our consultants, many of which have occupied Service Desk operational management positions, this assessment focuses on the processes most applicable to the Service Desk, namely: Incident Management, Request Fulfilment and Problem Management as well as the Service Desk function as a whole.

Other assessments, but focusing on a custom set of processes and tailored to an organisation’s specific requirements, are also available. These services can be customised for all organisation sizes and over multiple geographic locations.

To discuss our ITSM assessment services contact our consultants now →

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