This ISO/IEC 20000 Auditor training course prepares practising auditors who wish to conduct either internal ISO/IEC20000 audits or external certification audits for accredited Registered Certification Bodies, provides an understanding of the standard and certification process for ISO/IEC 20000 (the international standard for IT service management, more commonly known as ISO20000) This accredited course also prepares delegates for the industry-recognised APMG ISO 20000 Auditor Certificate.
Who Should Attend Our ISO 20000 Auditor Training Course?
The course is aimed at experienced internal or external auditors (working for a RCB). This training does not cover audit techniques or issues surrounding preparaing an organization for an audit. Internal auditors involved in such preparation may find the 3-day ISO/IEC20000 Practitioners course more appropriate (although that has other pre-requisites).
The pre-requisites for this course are at least 3 years’ general auditing experience and must also be either:
- a certified ISO9000, ISO27001 or TickIT auditor, or
- a certified internal auditor
Attendees with an ITIL service management qualification will be at an advantage although this is not a pre-requisite.
The ISO 20000 Professional Qualification
The qualification is based on a 1-hour, closed book, multiple choice examination comprising 40. The passing score is 65%. Some students may be entitled to additional time – your course director can give more details if required. Successful delegates will be awarded the ISO/IEC 20000 Auditor Certificate.
Fox IT provides ISO 20000 Auditor training courses in the UK and around the world via our partners.
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