In accordance with the ITIL® Service Transition course syllabus, this ITIL Lifecycle Service Transition course provides a complete management level overview of the various aspects of service transition; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service transition stage of the service lifecycle. It also prepares students for the ITIL Intermediate Qualification: Lifecycle Service Transition (2011 edition).
Who Should Attend Our ITIL Service Transition Training Course?
The course is suitable for individuals who require a deeper understanding of the service transition stage of the service lifecycle and is particularly suited for those who are involved in service transition environs, whether that is ongoing management, coordination and integration of transition activities or those who need to understand how service transition (as a lifecycle stage) needs to be implemented to ensure superior quality in the provision and support if IT services to their customers. It offers a natural career development path for those who already hold the ITIL Foundation Certificate.
ITIL Lifecycle Service Transition Objectives
The purpose of the service transition course is to enable delegates to fully understand ITIL® transition concepts and terminology, how the transition activities are controlled and coordinated in order to ensure that new, modified or retired services meet the expectations of the business (as documented in the service strategy and service design stages of the lifecycle):
- Plan and manage service changes efficiently and effectively
- Manage risks relating to new, changed or retired services
- Successfully deploy service releases into supported environments
- Set correct expectations on the performance and use of new or changed services
- Ensure that service changes create the expected business value
- Provide good quality knowledge and information about services and service assets
- Service transition roles and responsibilities
- Prepares delegates for the ITIL lifecycle examination in service transition (2011 edition).
ITIL Lifecycle Service Transition Structure
Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on AXELOS Best Practice Guidelines as documented in the ITIL Service Lifecycle books (available for purchase separately).
eLearning: This is a self-paced online version of the course which uses recorded lectures, checkpoint tests and sample exams normally available for a 90-day licence. The exam is provided remotely online after the training.
Blended: This is a combination of eLearning and 4 regular 2-hour progress/revisions usually spread over 8 weeks.
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the exam.
The ITIL Lifecycle Professional Qualification
The format for the exam paper is 8 scenario-based multiple-choice questions. They are gradient scored questions with one answer is worth 5 marks, the next best 3 marks, then 1 mark and a distracter that achieves no marks. It is a supervised, closed-book exam – the duration of which is a maximum of 90 minutes. Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.
Fox IT provides the ITIL Lifecycle Service Transition training course in the UK and around the world via our partners.
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