Identifying Your Priorities Through Assessing Your Current state to Your Vision State


Fox IT has developed an innovative range of maturity and compliance assessment services, commonly known as FoxMAPS™ to provide you with an independent and objective view of your organisation’s maturity and effectiveness, leading to a road map for improvement. These assessments (including ITIL / ITSM Assessments and ISO/IEC 20000 Assessments) use a structured approach to gather and analyse relevant information and then to produce the output in a format that meets your business needs.

Each FoxMAPS™ assessment also draws upon Fox IT’s many years of proven implementation and improvement experience, combined with industry best practice guidelines and frameworks, such as: ITIL®, ISO/IEC 20000, MOF, COBIT®, CMM, etc.

FoxMAPS - a detailed analysis of where you can improve your service delivery

Comprising of a combination of on-site interviews and workshops, observation of process activities in operation as well as documentation review, a FoxMAPS™ assessment not only provides a baseline from which to measure future progress, but clearly identifies the issues that need to be addressed and provides individual recommendations for their remediation.

ITIL Assessments / ITSM Assessments

5 days spent on-site incorporating a combination of interviews, workshops, observations and/or documentation review. Following off-site analysis the findings, in terms of current maturity, observations, strengths & weaknesses, recommendations for remediation and an implementation road map, will be presented along with a detailed report.

ISO/IEC 20000 Assessments

5 days spent on-site reviewing the organisation’s ITSM operation in respect of the 400+ requirements of this international standard. This activity incorporates a combination of interviews, observations and documentation review. Following off-site analysis the findings in terms of compliance, identification of non-conformities and remediation recommendations will be contained within a detailed written report, supplemented by a management presentation.

Focused Assessments

Similar to the above reviews, but focusing on a custom set of processes and tailored to an organisation’s specific requirements. A typical example is a Service Operation review, including Incident Management, Request Fulfilment and Problem Management, as well as the Service Desk function.

For more information about how our IT Acceleration Tools can help your business call us today →