ITSM Toolkits

Develop and Align your People, Process and Tools with our ITSM Toolkits

Accelerate the development timescales and improve ongoing management using our ITSM Toolkits

Fox IT has applied over 500-man years of Service Management knowledge and experience of how people, process and technology improve IT Operations. This legacy has led us to develop our own unique best practice toolkits to help our clients take their own route to excellence and effectively manage their continual improvement activities.

Our IT acceleration tools bring together experience and expertise into tools that cut cost and time in the development and governance of best practice service management.


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Fox IT’s assessment service that measures an organisation’s service management maturity (ITIL) or compliance (ISO/IEC 20000). This service provides an independent and objective view of the current state, enabling a focused improvement roadmap to be developed.

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an interactive knowledge database featuring 35 integrated processes (ITIL v3 and ISO/IEC 20000) supplemented by accompanying template documentation. Content is designed to be customised by an organisation to reflect their current or future state and helps to accelerate ITSM improvement and implementation activities.



this service helps organisations select a new ITSM toolset. Over 1,100 requirements are reviewed with the IT organisation (determining low, moderate or high importance) and from which any ITSM toolset can then be compared against. This enables toolset selection to be based on actual business needs rather than a vendor’s marketing material.

To find out more about out ITSM Toolkits contact us now →

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Fox IT® is a registered trademark of Fox IT SM Limited

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Fox IT is an ITIL ATO with Peoplecert

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