Gamification is the application of game-design elements and game principles in non-game contexts. A set of activities and processes to solve problems by using or applying the characteristics of game elements. Gamification is in the eye of market leaders many organizations started to adapt because it solves the mystery and improvements occur without needs for guidance.
Business Simulations, or serious games, are interactive workshops in which teams of employees work on challenging issues within a simulated environment. The environment can be the same or a totally different context to the ‘normal’ working environment. In a simulation each participant will play a role and has specific tasks, responsibilities and authority.
Participants must discuss and agree how they will work together as a team. Our Business Simulations are facilitated by trainers who provide the team with support and instructions and who also helps the team reflect on their experiences and what they have learned. The facilitator can also help reflect on how to translate the learning points into the participants own working environment.Simulations are played in a number of rounds so that participants can see, feel and experience improvements as the simulation progresses. It is the reflection moments between rounds when people learn and make improvement choices that will have an impact in the next round.
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70% of the IT departments are unable to demonstrate value to their business. The business and IT relationship is under strain, both parties blaming the other. IT is under increasing pressure to improve. New, disruptive technologies such as Cloud and social media, are emerging rapidly and businesses are demanding more and more IT. How can IT align with the business to ensure investments in emerging technologies deliver value, without negatively impacting existing services and capabilities? How can IT and business improve their relationship and gain a better understanding of each other? This simulation can be played by both business & IT people and can help create a better understanding and a shared commitment for improving business & IT alignment capabilities.
Many organisations have implemented ITIL® and are searching for solutions to become more Agile and Lean. We also see DevOps is coming fast. Many ITSM teams are not ready for this. If you want to explore with your teams how to move from the current ITSM way of working into more Agile and Lean.
The Phoenix Project
DevOps seems to be the latest ‘buzzword’ and trend in the IT industry. Driven by the business need for ever faster deployment of new functionality and frustration with the time and effort it takes to get new systems into Operations. It is no longer a question of ‘should we adopt DevOps’ ,but ‘when and how’. However DevOps represents a significant cultural and behavioral change and many organizations fail to address this in their adoption. This game can be used to help explore and understand DevOps, and to identify and agree concrete actions for adopting and deploying DevOps practices.