SERVICE MANAGEMENT FOR THE DIGITAL AGE
VeriSM™ helps organizations to define their service management principles’ operational model, based on an integrated selection of management practices.
The International Foundation for Digital Competences (IFDC) has developed VeriSM™ – a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.
The VeriSM model puts digital thinking first allowing you to deliver the right product or service at the right time:
- Define
- Produce
- Provide
- Respond
VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations.
Who is VeriSM™ for?
VeriSM training and certification is designed for people working in the service management arena such as IT and non-IT professionals, service owners and service managers – particularly those who are (or intend to be) involved in digital transformation.
All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services, in particular:
- Managers who want to understand how to leverage evolving management practices
- Service owners and service managers who need to bring their skills up to date and understand how service management has changed
- Executives who are accountable for effective service delivery
- IT and Non-IT professionals who need to understand the impact of evolving management practices and new technologies in their role.
VeriSM™ certification route
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