ITILv3 – ITIL4 Differences

ITILv3 – ITIL4 Differences

This is a video by Alan Nixon (Lead Trainer, Fox IT) covering the key differences between the former ITILv3 Framework and the new ITIL 4 Framework.

This includes:

  • General differences in definitions in ITIL 4
  • The 4 Ps and the 4 Dimensions
  • The Service Value System
  • The Continual Improvement Approach
  • Service Lifecycle and the Service Value Chain
  • ITILv3 Processes to ITIL 4 Practices
  • The ITIL 4 Practices and their alignment to the Value Chain

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