ITSM Transformation

Accelerating you ITSM improvement Initiatives

Fox IT specialises in helping clients accelerate transformation programs that drive improvement of their business through IT service management.

We bring our expertise through world renowned trainers, consultants and toolkits to shape the most appropriate solution to effect change whether that be the adoption of service management frameworks (such as ITIL®, COBIT®, MOF), standards certifications (ISO/IEC 20000, ISO/IEC 27001), or more specialised processes such as software asset management, information security management and the service design lifecycle.

Our clients come to us to help drive change in the adoption of service management best practice with the aim of making significant transformation in the way they deliver services to:

  • Control costs (be more efficient)
  • Improve IT service quality (be more effective)
  • Be more aligned (work to agreed requirements and service levels)
  • Achieve compliance (in line with financial or supplier regulatory constraints for example)

This range of services is particularly useful to those who are interested in, but are struggling to implement, ITSM processes and can be delivered as a single exercise or as part of an ITSM implementation.

Key aspects that form part of this service include:

  • Process Design and Implementation
  • Improvement Planning & Execution
  • Service Level Management and Service Catalogue Management
  • Measuring Performance
  • Business Relationship Management
  • Supplier Management

Click here if you are interested in finding out more details on any of the above.

Fox IT provides ‘hands-on’ support, practical guidance and facilitation to develop individual ITSM/ITIL processes or combinations within a programme. A consultancy engagement guides customers through the initiation, definition, design and implementation lifecycle stages with the confidence that this is being done with the benefit of experience using repeatable methods and at low risk. Mentoring and knowledge sharing ensure the transfer of ‘know-how’ for customers to take this forward themselves. Fox IT have found that the following services are of particular interest.

Our ITSM transformation consulting will help your company adopt service management best practices Get one of our consultants to call you today →

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