You’ve passed your ITIL Foundation exam, so what’s next? As with many ITIL questions, the answer is “It depends”
ITIL Lifecycle Courses
If you are intent on reaching ITIL Expert, or are interested in the whole ‘journey’ of how a service moves from proposal, to designed, planning, creation, testing, deployed, operation/support and regular improvement, then the lifecycle courses are probably for you.
These are management-level courses which cover the basic steps of the processes in each lifecycle stage, plus related principles, challenges, metrics, roles and implementation concerns.
Each lifecycle course usually takes 3 days, and each is worth 3 credits in the ITIL Expert scheme when you pass the relevant 90-minute 8-question scenario-based multiple choice exam. The table below shows which processes are included (at a higher level) in each course. The 5 Lifecycle courses are:
ITIL Capability Courses
If you are very involved in DOING one or more processes (not just managing those who do) then a capability course could be for you. These are practitioner-level courses which cover the detailed steps of a set of processes (not always related to just one lifecycle stage), plus related methods and techniques. They have more in the way of assignment and practical work.
Each capability course usually takes 5 days, and each is worth 4 credits in the ITIL Expert scheme when you pass the relevant 90-minute 8-question scenario-based multiple choice exam. The table below shows which processes are included (at a detailed level) in each course.
Most people do not take multiple Capability courses – it’s a bit like specialising in 4 different areas, but many choose one or two relevant Capability courses and Lifecycle for the rest.
Note: you should not select courses with too much overlap. If you choose Service Operation and OSA (Operational Support and Analysis) then it will cover the same 5 processes (albeit in a different depth). If you do not take Service Strategy and CSI you might find the new material in the MALC course (see below) too much to absorb in time for the exam.
The 4 Capability courses are:
Managing Across the Life Cycle (MALC)
When you have achieved 17 points from Foundation (2 credits) and some combination of Lifecycle and/or Capability you are eligible to take the MALC course and exam, which brings together concepts from all parts of the syllabus. This course usually takes 5 days, and is worth 5 credits in the ITIL Expert scheme when you pass the relevant 10-question scenario-based multiple choice exam.